Privacy Policy

At All American Water Restoration, Inc., we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, including mobile versions, mobile applications, and any desktop applications accessed from our site (collectively referred to as the “Site”).

By using our Site, you agree to the data practices outlined in this policy. Please note that certain features or applications on our Site may be provided by third-party services. In those cases, any information collected is governed by that third party’s privacy policy, not ours.

We may update this Privacy Policy from time to time. Your continued use of the Site after any changes means you accept those updates. Be sure to check back regularly to stay informed of any revisions. The most current version of the policy will be indicated by the “Last Updated” date listed at the bottom of this page.

If you do not agree with any part of this Privacy Policy, please do not use our Site. For questions, concerns, or more information about how we handle your data, please contact us via the phone number or email address provided on our website.

Key Terms in Our Privacy Policy

To help you better understand how we handle your information, here are some key terms used throughout this Privacy Policy:

Personally Identifiable Information (PII) refers to data that can be used to identify you as an individual—such as your full name, mailing address, email address, or phone number. “User Information” includes your Personally Identifiable Information as well as any other data we collect as outlined in this Privacy Policy.
Anonymized Information refers to data that does not identify you or any other specific individual or entity. This information cannot be traced back to a particular person or business and is typically used for analytical or statistical purposes.

Understanding these terms will help clarify how we collect, use, and protect your information when you interact with All American Water Restoration, Inc. online.

Our Practices for Collecting, Using, and Sharing Your Information

At All American Water Restoration, Inc., we are committed to protecting your privacy. We do not use, disclose, or transfer your User Information unless it falls under one of the following situations—always in compliance with applicable laws and contractual obligations (including HIPAA, where relevant):

With your explicit consent — when you authorize us to share your information.
To our trusted service providers or agents — only when necessary for them to perform services on our behalf, and only if they agree to uphold the same high standards of data privacy and security.
To deliver our services or products — including communicating with you when needed.
To send helpful or relevant information — including updates or educational materials that may benefit you.
To marketing partners — either those acting on our behalf or under joint marketing agreements, who also maintain strict data security and privacy standards.
To protect the security or confidentiality of your records.
In the event of a merger or sale — involving all or most of our business assets.
For legitimate business purposes — including customer service, dispute resolution, quality assurance, fraud prevention, business management, marketing, research, and customer trend analysis.
To comply with legal or regulatory requirements — such as requests from law enforcement or other government agencies.
As otherwise permitted or required by law.

We take your privacy seriously and only handle your information when it is necessary and appropriate. Your trust is important to us, and we are committed to safeguarding your personal data at every level of our operation.

Information You Provide Voluntarily

When you fill out a form on our website, subscribe to our communications, or request contact from us, we collect the information you provide to fulfill that specific purpose. This may include your name, email address, phone number, or other personal details. We may also use this information for related, expected purposes such as customer service, follow-up communications, or service enhancements.

If your submission includes protected health information (PHI), and we are subject to the Health Insurance Portability and Accountability Act (HIPAA) and/or the Health Information Technology for Economic and Clinical Health Act (HITECH Act), we handle your data in full compliance with applicable HIPAA/HITECH privacy and security standards and regulations.

Social Media, User-Generated Content & Public Submissions

By posting, uploading, or submitting any content (“Submissions”) to our website, social media pages (e.g., Facebook, Twitter), or third-party platforms, you do so voluntarily and without any expectation of privacy. These Submissions—such as reviews, comments, photos, or forum posts—may be publicly visible and shared by others. We are not responsible for the actions of users on these platforms or how they handle your content.

When interacting with our social media pages or participating in features like message boards or user reviews, you agree to comply with the terms and privacy policies of those platforms. If you choose to post personal or sensitive information in public areas, please understand that it can be viewed or used by people you don’t know. We strongly advise against sharing personally identifiable information in public forums.

You must not submit content that violates the rights of others or is unlawful, offensive, obscene, defamatory, hateful, or promotes illegal activity. Any content submitted in violation of these guidelines may be removed.

Additionally, any feedback, suggestions, ideas, or other creative materials you provide to us (“Feedback”) become our property. We may use, modify, or distribute this Feedback without restriction or obligation to compensate or credit you.

Job Applicants

When you apply for a job with our company, any Personally Identifiable Information (PII) you provide is collected and used strictly for evaluating your qualifications and processing your application. This information may be retained for a limited time, only as long as necessary to fulfill our hiring processes or as required by law. We may share your information with authorized personnel or agents who are directly involved in the hiring process, including those assessing your fit for the role you applied for or other potential openings. Additionally, we may disclose your PII to trusted third-party service providers contracted to help collect, manage, or analyze applicant data, always in accordance with applicable legal obligations.

Contests, Sweepstakes, and Promotions

From time to time, our website may feature contests, sweepstakes, or promotional campaigns. Participation is voluntary and subject to the applicable terms and conditions. When you enter a promotion, we collect the information you provide to manage and administer your entry, ensure eligibility, and fulfill any rewards or prizes. These promotions may include actions like sharing content from our website or sending invitation emails to others.

If you provide us with another person’s information during a promotion, you confirm that you have obtained their explicit consent to do so. Subject to any legal or contractual obligations, we may also use the information you submit to communicate with you—or those you’ve referred—about our products, services, and future promotions. Additionally, our partners or service providers may use this information to inform you about relevant offerings or promotional updates.

Other Types of Information We May Collect

In addition to the information you voluntarily provide, we may automatically collect certain Site Traffic Information when you visit or browse our website. This may include details such as:

We use this data to better understand how visitors interact with our website, enhance functionality, and improve your overall user experience. This Site Traffic Information may be shared in anonymized or aggregated form with third parties for analytics, marketing, or commercial purposes.

Other Types of Information We May Collect

In addition to the information you voluntarily provide, we may automatically collect certain Site Traffic Information when you visit or browse our website. This may include details such as:

Web Analytics Tools, Cookies, and Web Beacons

We may use a variety of web analytics tools, cookies, and web beacons to monitor and analyze activity on our website. These technologies help us:

These tools may involve the temporary storage of web session data. Any data collected through cookies and analytics technologies is handled in accordance with this Privacy Policy and used solely for the purposes outlined above.

By continuing to use our Site, you consent to the use of these technologies unless you opt out via your browser settings or applicable cookie consent mechanisms.

Web Analytics Tools, Cookies, and Web Beacons

We may use a variety of web analytics tools, cookies, and web beacons to monitor and analyze activity on our website. These technologies help us:

By continuing to use our Site, you consent to the use of these technologies unless you opt out via your browser settings or applicable cookie consent mechanisms.

Use of Cookies and Tracking Technologies

We may use cookies—small text files stored on your device—to enhance your experience on our Site. These cookies help us remember your preferences, track your session activity, and simplify future visits by saving your status and settings.

In addition to cookies, we may also use web beacons or site instrumentation to monitor user behavior and gather insights such as:

Most web browsers are set to accept cookies by default. However, you can adjust your browser settings to decline cookies or receive notifications when cookies are being placed. Please note that disabling cookies may affect the functionality and user experience of our Site.

Third-Party Cookies and Web Beacons

Third-party service providers may place and manage cookies and web beacons on our Site or check for the presence of our cookies on your device. These third parties may collect anonymized visitor data and perform website analytics as outlined in this Privacy Policy.

Additionally, we and/or these providers may use aggregated insights and analytics-based work products to deliver more relevant advertising and personalized content tailored to your interests and browsing behavior on our Site.

Information from Third-Party Sources

We may collect information about you from third-party sources, including publicly available data from social media platforms, online directories, or other online and offline resources. This information may be used to supplement and enhance the data we collect directly from you, helping us to better understand and serve your needs.

Third-Party Websites and Applications

Our Site may include links to third-party websites or applications, or you may access our Site through a third-party platform. Please be aware that these external websites and services are not governed by our Privacy Policy. We strongly encourage you to review the privacy policies and practices of any third-party platforms you engage with.

We are not responsible for the content, privacy practices, or policies of any third-party websites or applications. We do not endorse any products, services, or content offered on these sites, and we assume no liability for their actions.

If you engage in any e-commerce or make payments through our Site, such transactions are managed by a third-party payment processor. Any payment-related information you provide is collected directly by that provider, and their terms of service and privacy policy will apply. We recommend reviewing their policies before submitting any payment information.

Third-Party Websites and Applications

Revising Your Information

By using our products, services, or accessing our Site, you consent to the collection, use, and handling of your information as outlined in this Privacy Policy, our Terms and Conditions of Use, and any other applicable documentation provided to you.

If you do not wish for your information to be used as described, or if you would like to update, correct, or remove your information from our marketing databases, please contact our Customer Service team using the contact details provided on our Site.

Please note that restricting our use of your information may impact our ability to deliver certain products, services, or communications you’ve requested. While we will make every reasonable effort to fulfill your revision requests promptly, we may retain certain information as required to comply with legal obligations, resolve disputes, troubleshoot issues, enforce agreements, or support other legitimate business needs.

Security

We implement robust technologies and security practices to safeguard your personal information. When you submit sensitive data through our Site, it is protected using a range of physical, administrative, and technical measures aimed at preventing unauthorized access, use, or disclosure.

However, no method of data transmission or storage over the Internet is completely secure. While we are committed to protecting your information and use industry-standard safeguards, we cannot guarantee the absolute security of any data you transmit to or receive from our Site.

Promotional Emails

If you provide us with your email address, you may receive promotional emails from us, including special offers, event announcements, and sales notifications. If you no longer wish to receive these marketing communications, you can unsubscribe at any time by clicking the “Unsubscribe” link found in the email or by contacting our Webmaster directly.

Once you opt out, we will promptly remove your email from our marketing list. Please note that it may take a short period to process your request, and you may still receive promotional emails that were already scheduled.

Children’s Privacy

Our website is not intended for children under the age of 13. We take children’s privacy seriously and are committed to protecting their personal information. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect any Personally Identifiable Information from children under 13 without prior, verifiable consent from a parent or legal guardian.

We encourage parents and guardians to actively monitor and supervise their children’s online activity to help ensure a safe internet experience.

NOTICE: For more information about how to protect your child’s privacy online, please visit the Federal Trade Commission’s guide.

Your California Privacy Rights

Under California law, residents of California have the right to request, once per calendar year, specific information regarding a business’s disclosures of personal information to third parties for their direct marketing purposes.

If you are a California resident and have an established business relationship with us, you may request the following:

To make such a request, please contact our Customer Service team using the email, phone number, or mailing address listed on our website. Please include the reference “California Privacy Disclosure Information” in your request.

We aim to respond to verified requests within 30 days of receipt. If your request is sent to an alternate contact method not specified, we will respond within a reasonable time frame, not to exceed 150 days from the date of receipt.

Please note: We are only required to respond to one such request per customer each calendar year.

We treat the data of all visitors to our Site in accordance with this Privacy Policy, regardless of any “Do Not Track” (DNT) browser settings. At this time, we do not respond to DNT signals or similar mechanisms.